We may collect the following types of personal information:
Personal Information: Name, email address, phone number, agency/employment status (e.g., current or former federal employee).
Professional Data: Resume details, interview preferences, and service selections.
Account & Support Data: Subscription tier (Basic, Pro, Premier), payment history, contact and support communications.
Usage Data: IP address, browser type, device info, referral sources, and session timestamps.
Cookies & Tracking: Usage tracking via cookies, Google Analytics, and marketing pixels.
We use the collected information for:
Service Delivery: Resume services, coaching, assessments, white papers, podcasts, and job board access.
Communication: Transactional emails (e.g., confirmation, billing), newsletters, and marketing (if consented).
Analytics & Improvements: Improving performance, user experience, and service quality.
Legal Compliance: Fulfilling legal requirements and resolving disputes.
We do not sell or rent your personal information. We may share it:
With service providers (email platforms, payment processors, analytics tools) under strict confidentiality.
With career coaches or resume reviewers, only with your consent.
To comply with legal obligations (e.g., court orders or law enforcement).
For fraud prevention or to respond to user inquiries.
We use cookies to:
Enable essential site features.
Remember user preferences.
Analyze traffic and usage behavior.
You can disable cookies in your browser settings. This may affect site performance.
We use industry-standard security practices, including:
TLS/SSL encryption.
Secure hosting infrastructure.
Ongoing monitoring and security updates.
No system is 100% secure, but we continuously work to safeguard your data.
You have the right to:
Access the personal information we hold.
Correct inaccurate data.
Delete your data (subject to legal obligations).
Withdraw Consent for marketing or data processing.
Object to certain types of processing.
To exercise your rights, contact us via the form on our Contact page. Identity verification may be required.
We retain subscription data while your account is active and for up to 3 additional years afterward for business or legal purposes.
Inactive data may be deleted unless retained for compliance reasons.
Your information may be processed in countries outside your region.
By using our services, you consent to such transfers, in compliance with applicable laws and safeguards such as standard contractual clauses.
This Privacy Policy is governed by and interpreted under the laws of the State of Maryland, U.S.A.
Our services are intended for users aged 18 or older.
We do not knowingly collect data from minors. If we have accidentally collected such data, contact us for prompt removal.
We may update this Privacy Policy from time to time.
Changes will be posted here, with a revised “Last Updated” date.
Major changes may be communicated via email or a site banner.
If you have questions or want to exercise your privacy rights:
Contact Form: Available via our website’s Contact page.
